Terms and Conditions
Transparency is the foundation of trust. These terms explain how bookings, payments, cancellations, vouchers and treatments work at Z&B Nurture before you visit.
Before your visit
Read the section that applies to your plans. If a situation is not covered here, contact us before paying so we can give you a clear answer.
An appointment is reserved when you complete the online booking process and any required payment. We send confirmation by email, so check the date, time, treatment and contact details as soon as it arrives.
Please contact us promptly if anything is wrong. Prices and appointment availability are those shown at the time of booking, unless we have agreed another price with you in writing.
Our standard spa cancellation policy asks for at least 24 hours' notice. With that notice, we will normally help you move the appointment to a suitable available time or discuss the payment position with you.
Late cancellations and changes made within 24 hours may be charged at the full appointment price. Missed appointments are treated as no-shows and are charged in full. A different notice period may apply to a package, group booking or special event if it is shown before payment.
Online appointments may require full prepayment. Other bookings may be settled at the spa by the payment methods we accept at the time. You are responsible for checking the treatment price, duration and any add-ons before confirming.
We will not take payment for a service we cannot provide. If Z&B Nurture must change or cancel an appointment, we will contact you and discuss an alternative time or appropriate payment arrangement.
Please arrive in time to complete any consultation and prepare for your treatment. If you arrive late, we may need to shorten the treatment so the next client is not delayed.
The full booked price remains payable when a late arrival reduces treatment time. Call us as soon as you know you may be delayed.
Standard gift vouchers have no expiry date unless a specific date is printed on the voucher or agreed at purchase. Promotional vouchers expire on the date stated with the offer. This is the gift voucher terms that apply to the relevant voucher type.
Vouchers can be used only for the services and value described on them, are not exchangeable for cash, and cannot be used after a booking has been missed or cancelled late. Please quote the voucher details when arranging an appointment.
Memberships are billed monthly at the price and on the date shown when you join. Included treatments, booking rules and any member rates are limited to the membership plan selected.
You may ask to pause or cancel with 30 days' notice. Any outstanding payment remains due, and benefits already used cannot be refunded. We will confirm the effective date of a pause or cancellation in writing.
Tell us about relevant health conditions, allergies, medication, pregnancy, recent procedures and other changes during your consultation. This information helps us assess whether a treatment is suitable.
We may adapt, postpone or decline a treatment where a contraindication or safety concern exists. Our treatments are for relaxation and wellbeing, not medical diagnosis or treatment. Please speak to a qualified healthcare professional about a medical concern.
We expect clients and staff to communicate respectfully and follow reasonable instructions during a visit. Abusive, threatening, sexual or discriminatory behaviour is not accepted.
We may end a visit or refuse a future booking where conduct puts a person or the premises at risk. In that case, any refund will depend on the circumstances and the service already provided.
Treatments are provided with reasonable care and skill, but individual results vary and no specific outcome is promised. You remain responsible for giving accurate consultation information and following aftercare guidance.
We may change services, therapists, prices or availability when needed. We will give reasonable notice where possible. Nothing in these terms limits rights that cannot legally be limited under UK consumer law, including liability for death or personal injury caused by negligence.
Ask us about a booking, voucher or membership before you confirm. We’re based in Saint Austell, Cornwall, and will explain the relevant term plainly.